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Skills & Strategies for Working with ‘Difficult’ Clients

Techniques to Manage Difficult Clients and to Understand and Manage Your Own Reactions

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Ari Badaines, PhD
3 hours
Mar 09, 2021
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Media Type:
Digital Recording
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Participants will learn about what constitutes a difficult client and their challenging behaviours, why client might be ‘difficult’ for one counsellor to manage, is not for another.

Participants will then learn how to cope with these client presentations using specific techniques for managing their behaviour and effectively reducing the disturbing interactions. There will be opportunities to explore typical reactions to difficult or disturbing clients and discover ways to manage both the client’s and their own emotional responses.

Role-plays and demonstrations will be used to enhance learning for various situations, and there will be opportunities to discuss the applications of the material to practical solutions. Participants will be invited to offer their suggestions/interventions during the webinar.

Here is what people said about Ari's recent training for PDP:

"I will be using your circular questions a lot. I am so impressed with this course and so pleased I choose to do it. Thank you and your staff."

"Many thanks Ari. I appreciate watching you scaffold these circular questions so skillfully. I will certainly work to integrate in my practice."

"I have really enjoyed every aspect of this seminar. I have got a lot out of it."

"The workshop's been great! I definitely need to incorporate more circular questions in my practice."

"Thank you for one of the most valuable learning opportunities I have ever had! Your passion for what you do is inspiring and I'm grateful for the opportunity to have been part of this training."   

"Best, most informative workshop so far and just what I needed… Can’t wait to put these skills into practice!"    

"Ari, I loved it - the work, the group, your management and generosity and humour. Thank you!"    

"Absolutely brilliant (What can I say?!) Thank you so much for the privilege Ari."

"I loved the experiential training - please organise more with Ari. I feel he was very much himself and it allows spontaneity and good learning."    

"This workshop was such a powerful, engaging experience and the skills that I will take from this will be so helpful in my therapy practice. Wonderful, thank you!"

"A fascinating workshop. Interactive and experiential, Ari had the ability to keep us engaged and interested and explained in a clear way making sure we 'got it' before moving on. I would recommend Ari's training and will do more with him again."



This online program is worth 2.75 hours CPD.



Ari Badaines, PhD's Profile

Ari Badaines, PhD Related seminars and products

Dr Ari Badaines trained as a clinical psychologist in the USA and received a post-doctoral National Institute of Mental Health fellowship in Washington, DC. Ari has been a consultant to numerous organisations including Relate in the UK, Richmond Fellowship and Youth-in-Search in Australia. He has taught at various universities in the USA, UK, and Australia including ACU and ACAP in Sydney and has also has led workshops in over twenty countries. Ari has been in private practice for over 45 years. The main theoretical orientation of his training was psychodynamic psychotherapy, and he had many years of supervised, clinical practice, including a one year pre doctoral internship at a psycho-analytic training institute in New York. As the demands for therapy grew, the ‘payer’ (governments, insurance companies, clients) demanded more parsimonious approaches, Ari undertook trainings to develop the skills for TLDP. He currently maintains a private practice in Sydney, consults to treatment organisations and supervises other therapists; he is a popular presenter for Pesi AU and runs trainings in the UK and Europe twice a year.


Learning objectives of this training:

  1. Understand some of the underlying dynamics that motivates them.
  2. Specific techniques to achieve better outcomes with difficult clients and/or their behaviours.
  3. Comprehend your own emotional and behavioural responses and evolve better responses.

“If you deal with ‘difficult’ clients, people in professional, social or personal settings, this workshop will provide new perspectives and skills to manage these demanding situations.”     Dr Ari Badaines

Target Audience

This seminar has been designed to extend the clinical knowledge and applied skill of Counsellors, Psychotherapists, Coaches, Psychologists, Hypnotherapists, Social Workers, Community Workers, Mental Health Nurses and Psychiatrists.


  • Define 'difficult' in terms of client presentation.
  • Understand what 'difficult' means to you in a therapy setting.
  • Learn essential approaches and techniques as applied to these client presentations.
  • Explore typical reactions from Therapists and from clients.
  • Role play and discussion.
  • Evaluation and quiz - your payment includes a quiz which when completed with a minimum of 80% correct answers, will enable you to download your Attendance Certificate.
    To complete the quiz, please log into your account at and click the orange "Certificate" button under the program's title. 

    For live webcasts, post-tests must be completed within one month of viewing the program.



Overall:      4.7

Total Reviews: 156

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