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Digital Recording

Managing Challenging Patient & Family Behaviors: Strategies for Healthcare Professionals

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Paul Thomas Clements, PhD, APRN-BC
6 Hours 14 Minutes
Audio and Video
Jul 23, 2014
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Digital Recording
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In this interactive seminar, expert and international speaker, Paul Thomas Clements, PhD, APRN-BC, will teach you tips and tools that you can use immediately when faced with challenging patient and family behaviors. This program includes numerous practical strategies that you can implement with difficult situations like aggression, dementia and attention-seeking behaviors while maintaining patient and staff safety. The recording will be filled with opportunities to apply many of these strategies to real patient situations, case studies and interactive discussions. Don’t miss this chance to learn techniques you can implement successfully with your most difficult patients.



This online program is worth 6.25 hours CPD.



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Paul Clements, PhD, APRN-BC, is a psychiatric clinical specialist, an experienced therapist, forensic consultant, and critical incident/trauma response specialist with over 25 years experience in a variety of psychiatric healthcare roles. Throughout his impressive career, Paul has worked directly with patients with major psychiatric diagnoses, in both inpatient and outpatient settings. He looks forward to sharing from his expertise as you strive to successfully meet the challenges caring for these patient populations in your own practice settings. His keen insights have been requested to provide counseling and crisis intervention to surviving family members in the aftermath of murder, suicide, motor vehicle accidents, and sudden infant death syndrome, as well as to survivors of interpersonal violence such as sexual abuse, rape and stalking. Additionally, Paul provides nationwide hospital consultation to establish workplace procedures to ensure patient and staff safety/violence prevention through the development of critical risk assessment approaches. Paul's expertise has been reflected through numerous publications and he remains a sought-after conference presenter on the topics of psychiatric/mental health diagnoses, violence and aggression. He is an Advanced Practice Psychiatric Nurse (APRN-BC) with national board certification and holds a Doctor of Philosophy in Psychiatric Forensic Nursing from The University of Pennsylvania.


Speaker Disclosures: 


Financial: Paul Thomas Clements is an Associate Clinical Professor at Drexel University - College of Nursing and Health Professions.  He has numerous publications and is regularly interviewed for television, radio, and print media.  He receives a speaking honorarium from PESI, Inc.  He has no relevant financial relationships with ineligible organizations.


Non-financial: Paul Thomas Clements has no relevant non-financial relationships to disclose.


  1. Use motivational interviewing to identify causes of behavior.
  2. Apply successful interventions to improve communication.
  3. Develop real-life solutions for problem families.
  4. Implement strategies for problem patient situations through case study discussion.
  5. Analyze ways to improve your interpersonal effectiveness.


Difficult Patient Encounters: Asking the Right Questions

  • Interviewing the Patient
  • Types of Intervention
  • Self-Awareness

What Type of Communicator are You?

  • Reciprocal Communication
  • Strategies to Deal with the Angry Patient
  • Interpersonal Effectiveness & Exploring the Reasonable, Emotional, and Wise Minds

Motivational Interviewing

  • Understand the Patient’s Motivation
  • Listen with Empathy
  • Integration and Application
  • Empower Through Hope for Change
  • Communication Styles

The Family

  • Family Dynamics
  • Family Communication
  • Mediation

Psychiatric Emergencies

  • Schizophrenia, Schizoaffective Disorder
  • Substance-Induced Psychosis
  • Major Depression, Bipolar Disorder
  • Anxiety Disorder
  • Obsessive-Compulsive Disorder
  • Antisocial Personality Disorder
  • Narcissistic Personality Disorder
  • Histrionic Personality Disorder
  • Borderline Personality Disorder

Substance Misuse

  • Prevalence
  • Evaluation
  • Psychosocial Intervention

Other Medical Conditions

  • Geriatric Patients
  • Dementia
  • Delirium

Acute Psychosocial Crisis

  • Sexual Assault
  • Domestic Violence


  • High-Risk Populations
  • Suicide & Psychiatric Diagnosis

Violent Patients

  • Prevalence & Risk
  • Major Profiles of Violence
  • Taking Care of Yourself

Target Audience

Nurses, Nurse Practitioners, Physician Assistants, Nursing Home Administrators, Social Workers, Occupational Therapists, Occupational Therapy Assistants, Physical Therapists, Physical Therapy Assistants, Risk Managers, Speech-Language Pathologists, Registered Dietitians & Dietetic Technicians


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