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Digital Recording

Cultural Competency & Diversity: Powerful Strategies to Improve Client Rapport & Multicultural Awareness

Average Rating:
David John Lee, PhD, Licensed Psychologist
5 Hours 55 Minutes
Audio and Video
Aug 31, 2023
Product Code:
Media Type:
Digital Recording
Never expires.


A Message from Your Speaker

I was raised in Vancouver, British Columbia, during an era when Canadians embraced the value of being a multicultural nation. I remember in college spending a semester studying French in Quebec City and experiencing what it is like to be a “fish out of water.” When I moved to the United States as a graduate student to study cross-cultural counseling, I had to learn how Americans think about diversity.

Now, after 35 years of research, teaching, consulting, and clinical work in the USA, I have a keen understanding of the challenges of providing mental health services in a multicultural and diverse society.

When you watch this training, I will outline the knowledge, awareness and skills that clinicians should develop in order to work ethically, efficiently, and effectively with people from different cultures and ethnic groups. Your confidence will grow as you will learn:

  • The challenges of cultural competency.
  • The need to build rapport and anticipate points of possible resistance.
  • Empirically-validated self-assessments to evaluate your strengths and growth areas, as well as design a professional development plan.

This highly engaging and experiential training will challenge you to explore the intersection of your belief systems with your clinical work and allows you to become more confident as a culturally sensitive clinician.

Gain a reputation in your community for being the premier therapist for working with diverse clients!


Planning Committee Disclosure - No relevant relationships

All members of the PESI, Inc. planning committee have provided disclosures of financial relationships with ineligible organizations and any relevant non-financial relationships prior to planning content for this activity. None of the committee members had relevant financial relationships with ineligible companies or other potentially biasing relationships to disclose to learners.  For speaker disclosures, please see the faculty biography.


This online program is worth 6.0 hours CPD.



David John Lee, PhD, Licensed Psychologist Related seminars and products

D. John Lee, PhD, is a licensed psychologist working for CHE Behavioral Health Services who provides psychological services to residents of a variety of assisted-living and residential care facilities. He has served as senior psychologist and employee assistance program coordinator at New Mexico State University’s Aggie Health and Wellness Center, and the Coordinator of the Multi-Ethnic Counseling Center Alliance (MECCA) at Michigan State University’s Counseling Center. Dr. Lee provided crisis intervention, individual and group therapy, supervision, consultation, psychoeducation, outreach and advocacy for marginalized student populations. He also facilitated doctoral seminars on culturally competent and racially responsive assessment and treatment for the Centers’ APA-approved internships in professional and integrated health service psychology. Dr. Lee has worked in private practice, outpatient clinics and university counseling center for 27 years.

Dr. Lee is a dynamic presenter and storyteller and holds a certificate as an action methods facilitator from the Michigan Psychodrama Institute. He has been a keynote speaker and consultant for over 100 universities, colleges, public agencies, and private companies throughout the United States and Canada. Dr. Lee has degrees from the University of British Columbia, Western Washington University, and Kansas State University. He has edited five books and contributed several articles to professional and scholarly journals. John was born and raised in Vancouver, British Columbia, Canada, and now lives in Buffalo, NY.


Speaker Disclosures:
Financial: Dr. D. John Lee maintains a private practice and has an employment relationship with CHE Behavioral Services. He receives a speaking honorarium and recording royalties from PESI, Inc. He has no relevant financial relationships with ineligible organizations.
Non-financial: Dr. D. John Lee has no relevant non-financial relationships.


  1. Apply DSM-5® cultural formulation to accurately assess cultural influences on diagnosis and treatment planning.
  2. Review ethical standards for a culturally competent practice to inform clinical assessment and treatment.
  3. Identify multiple intersecting identities and positionalities to build rapport and engagement with diverse clients.
  4. Utilize clinical strategies to adapt interventions for clients from different cultural and ethnic groups.
  5. Apply skills to overcome cultural barriers such as class, language, religion, and different belief systems to improve treatment outcomes.
  6. Increase treatment effectiveness by recognizing different cultural values and unintentional microaggressions.


Cultural Competencies in Mental Health

  • Evidence-based approach to cultural competence
  • Trends in specific locale: variation and mental health needs
  • Exercise: The universal, cultural, and individual

Ethics & the DSM-5®: Guidelines for the Integration of Cultural Competencies

  • Cross-cultural variations in presentations
  • Cultural concepts of distress
  • DSM-5® cultural formulation
  • Cultural factors influencing clients’ perspectives of their symptoms and treatment options
  • Ethical standards for culturally competent practice

Overcome Dilemmas in Practice

  • Working with limited English proficiency and bi/multilingual clients
  • When to use an interpreter
  • Distinguish cultural and racial factors in mental health care
  • Recognize intersections of gender, race, age, ethnicity, religion, class, etc.
  • Anticipate possible points of transference and resistance
  • Exercise: Analyze intersecting identities and positionalities

Interventions & Strategies for Specific Populations

  • Overview of trauma in cultural context
    • Assessments and tools
    • Medication: use and belief system
  • Collaborate with traditional and/or natural healing practices
  • Integrate and adapt interventions for different clients
    • Individualist versus collectivist adjustments
    • Cognitive-behavioural modifications
    • Psychodynamic variations
  • Exercise: Broaching culture, ethnicity, and race

Limitations of Research and Potential Risks:

  • Methodology and sampling
  • Internal validity of design
  • Generalizability of results
  • Applications and utility


Target Audience

  • Counsellors
  • Social Workers
  • Psychologists
  • Case Managers
  • Addiction Counsellors
  • Therapists
  • Marriage & Family Therapists
  • Nurses
  • Other Mental Health Professionals



Overall:      4.7

Total Reviews: 13


Vivian S

"I learned a great deal and need to think about what I need to do to try to implement this valuable info in my practice and life."

Linda R

"Very helpful presentation a must for clinicians!"


"Very good presentation and presenter. He was personable and helped everyone feel safe and comfortable. "

Nicole G

"Great conference and relevant to current issues "

Thomas H

"One of the best presentations on a very important topic. Excellent structure and delivery of practical information. Wonderfully human in availability, expressions, and responsiveness. Energy, enthusiasm, and grace under fire."

Eve O

"Dr. Lee was extremely flexible given the pandemic and providing this virtually. He has a great sense of humor! Thank you "

Jennifer P

"I signed up for this course because it has been so long since I've attended a cultural competency seminar. I expected a lot of gender and sexuality content, but generally had no idea what to expect. This seminar really opened my eyes and mind to some new and useful ways to see people, clients specifically, and my place in the world. On top of being informative, it was enjoyable. Many thanks to Dr. Lee."

Paul F

"great presenter. This is my first PESI webinar and I am very satisfied with the technology. Webinar saved me 6 hrs of travel pre and post seminar. "

Toni G

"Excellent presentation!"

Melissa R

"He was Outstanding!!"

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