Many therapists will be gearing up for a break from the consulting room this week. But the Christmas and New Year holidays coincide with what, for many clients, is one of the most testing times of the year. Planning for this period together could include ensuring clients are aware of 24/7 services such as Shout, the UK’s first crisis text line. As Chief Clinical Officer Dr Fiona Pienaar explains, reaching out to this free, confidential service can help those who are struggling to navigate their flashpoints this festive season.