If you are not satisfied with any product, please call customer service so we can quickly correct the issue. PESI UK gladly accepts returns within one year of purchase for a full refund*.
*Requests made after the first 6 months of the original purchase date and within one year will be refunded to a Gift Card.
Method of Payment
Please note we can only process refunds to the original method of payment. We are unable to refund courses that have been completed.
Long courses
Due to the limited availability of certain long courses, we operate a 30-day FULL refund policy, (please consult the relevant course information page for details). After this period, we are only able to refund 50% of the course value. This is because spaces are limited and cannot be replaced.
Packaged Items
Please contact customer service before sending any packaged items, so that your order can be tracked. If you no longer have the packing slip from your order, please ask customer service to email one to you. Customer service can be reached at +44 1235 847393 or info@pesi.co.uk.
Please print your packing slip and place it in the package with the item(s) you are returning. In addition, please include a note explaining why you are returning the item(s). You can send your returns to the address below.
PESI UK
PO Box 362
Wallingford
Oxfordshire
OX10 1GA